Case Study: How Vitos Northport Stopped Missing Friday Night Calls with Jenna

Friday night is when restaurants need the phone most — and when staff can least afford to leave the floor. This case study covers how Vitos Northport uses Jenna AI, the AI voice hostess for restaurants, to answer every call without pulling hosts off the door.

The challenge

Like many independents, Vitos saw phone volume spike during peak service. When nobody could pick up, callers hung up or left voicemails that never became tickets. Missed pickup orders meant lost revenue and frustrated regulars.

The Jenna setup

• Jenna connected to the restaurant’s existing POS workflow
• Greeting and voice customized to match the brand
• Restaurant line forwarded so Jenna answers on the first ring, 24/7
• Orders confirmed with the guest and sent to the kitchen path the team already uses

Results in the operator’s words

“We used to lose orders every Friday night because no one could get to the phone. Jenna answers every single call now — pickup revenue is up and the kitchen isn't slammed by the phone.”

— Tony Russo, Owner, Vitos Northport

The win wasn’t a flashy dashboard metric alone — it was operational: phones stop competing with tableside hospitality, and pickup demand stops leaking during the busiest windows.

Partner mention (copy/paste)

Restaurants and partners can publish this corroborating sentence on their own sites (helps Google resolve the Jenna entity):

“We use Jenna AI (meetjenna.ai), the AI voice hostess for restaurants, to answer every call, take orders, and book reservations synced to our POS.”

More boilerplate and directory bios: press kit. Interested in a joint write-up? Visit Partners.